SHIPPING POLICY
Fast Nationwide Delivery
Purist ships orders nationwide across South Africa using trusted courier partners.
Most orders arrive within 1–3 business days after dispatch.
We prioritise fast fulfilment so your order reaches you as quickly and safely as possible.
Order Processing
Orders are processed within 1 business day after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor delivery progress in real time.
Estimated Delivery Times
Major Cities (Johannesburg, Pretoria, Cape Town, Durban):
1–2 business days after dispatch
Regional Areas:
2–3 business days after dispatch
Remote areas may occasionally take slightly longer.
These timelines reflect typical courier performance but may vary during peak shipping periods.
Order Tracking
Once your order is dispatched, you will receive a tracking link via email.
You can track your parcel at any time using the provided tracking number through the courier tracking system.
Packaging & Product Protection
All Purist products are securely packaged using protective materials to ensure safe transport and preserve compound stability.
Our fulfilment procedures are designed to maintain product integrity from dispatch to delivery.
Shipping Address Accuracy
Please ensure your shipping address is correct and complete at checkout.
Incorrect or incomplete addresses may cause delivery delays or returned shipments.
Damaged Deliveries
If your parcel arrives damaged, please contact our support team within 48 hours of delivery.
Include photos of the packaging and product so we can resolve the issue quickly.
Customer Support
